Last Updated: August 2026
Introduction
hyper-muse ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
We encourage you to read this policy carefully to understand our practices regarding your personal data. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Information You Provide
We collect information that you voluntarily provide when you:
- Complete enquiry forms on our website
- Request information about our services
- Engage our property search or relocation services
- Communicate with us via email or other channels
- Subscribe to any newsletters or updates
This information may include your name, email address, postal address, property preferences, budget information, and any other details you choose to share.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To respond to your enquiries and requests
- To match you with suitable properties based on your requirements
- To communicate with you about our services
- To improve our website and service offerings
- To comply with legal obligations
- To protect our legitimate business interests
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: Where you have given clear consent for us to process your data for a specific purpose
- Contract: Where processing is necessary for the performance of a contract with you
- Legal Obligation: Where processing is necessary for compliance with a legal obligation
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
Data Sharing and Disclosure
We may share your personal information with:
- Property owners and landlords when arranging viewings or tenancies
- Service providers who assist in operating our business
- Professional advisers including lawyers and accountants
- Regulatory authorities when required by law
We do not sell your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the purposes for which it is held.
Your Rights
Under applicable data protection laws, you have rights regarding your personal data, including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision-making
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
hyper-muse
248 St Vincent Street
Glasgow G2 5RQ
United Kingdom
Email: [email protected]
Supervisory Authority
If you are not satisfied with our response to any complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.