Last Updated: August 2026
Our Commitment to Data Protection
hyper-muse is committed to protecting your personal data and respecting your privacy. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains your rights under these regulations and how you can exercise them.
Data Controller
hyper-muse is the data controller responsible for your personal data. This means we determine the purposes and means of processing your personal information. Our contact details are:
hyper-muse
248 St Vincent Street
Glasgow G2 5RQ
United Kingdom
Email: [email protected]
Your Data Protection Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Right to Be Informed
You have the right to be informed about the collection and use of your personal data. We provide this information through our Privacy Policy and this GDPR page, explaining what data we collect, how we use it, and your rights.
Right of Access
You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond to your request within one month and provide the information free of charge in most circumstances.
Right to Rectification
You have the right to have inaccurate personal data corrected or completed if it is incomplete. If we have disclosed your data to third parties, we will inform them of the rectification where possible.
Right to Erasure
Also known as the "right to be forgotten," you can request that we delete your personal data in certain circumstances, including:
- The data is no longer necessary for the purpose it was collected
- You withdraw consent (where consent was the legal basis for processing)
- You object to processing and there are no overriding legitimate grounds
- The data has been processed unlawfully
- The data must be erased to comply with a legal obligation
Right to Restrict Processing
You have the right to request that we limit how we use your personal data in certain circumstances, such as when you contest the accuracy of the data or when processing is unlawful but you do not want us to erase it.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller. This right applies to data you have provided to us where processing is based on consent or contract and carried out by automated means.
Right to Object
You have the right to object to processing of your personal data in certain circumstances, including:
- Processing based on legitimate interests
- Direct marketing purposes
- Processing for research or statistical purposes
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or similarly significantly affect you. We do not currently use automated decision-making in our services.
Exercising Your Rights
To exercise any of your data protection rights, please contact us using the details above. We may need to verify your identity before processing your request. We aim to respond to all legitimate requests within one month. If your request is complex or you have made multiple requests, we may extend this period by two months, in which case we will inform you.
Lawful Basis for Processing
We process personal data only when we have a lawful basis to do so. The legal bases we rely on include:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose
- Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our retention periods are determined based on:
- The nature and sensitivity of the data
- The purposes for which the data is processed
- Legal, regulatory, and contractual requirements
- Our legitimate business interests
International Transfers
When we transfer personal data outside the UK, we ensure that appropriate safeguards are in place. These may include adequacy decisions, standard contractual clauses, or binding corporate rules.
Data Security
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
Complaints
If you are dissatisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Changes to This Information
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.